Role to be filled
Welfare | LEAD
year round
PURPOSE/SUMMARY
To support Nowhere organisation with guidance on volunteer relations, policies & procedures, and training & development. To oversee admin functions including the creation and maintenance of role descriptions, handbooks & welcome packs, and onboarding of crew.
DUTIES/TASKS:
Pre-Event
- Review and update polices such as volunteer codes of conduct, leads expectations and standards, health and safety, etc
- Create and maintain welcome packs, handbooks, role descriptions, and working manuals
- Analyse training needs in conjunction with department leads
- Ensure all leads and volunteers are kept up to date with changes to policies, working practices
- Provide guidance and support on conflict resolution among volunteers according to established procedures and develop procedures where necessary
- Promote volunteering for Nowhere and Nowhere as an organisation
- Promote the principles and culture of Nowhere
- Participate in any other planning meetings relevant to your role
On-Site
- Ensure that volunteers work in safe, healthy, and supportive environment
- Assist with volunteer registration and coordination as and when needed
- Participate in any on-site meetings relevant to your role
- Carry out any site management shift as agreed
Post-Event
- Review and update role descriptions, working manuals, and welcome packs as apporpriate
- Contribute to post nowhere debrief on what worked, what can be improved, and planning for the next year
- Provide feedback and highlight any areas that may need review or improvement
- Participate in any all lead meetings for debriefing as required
Which department does this role belong to:
Recruitment & Relationships
Required Skills
- Effective written and verbal communication skills
- Flexible and adaptable to change
- Decision making
- Problem solving
- Ability to multi task
- Organising and planning skills
- Can build and maintain productive working relationships with others
- Ability to work both independently and as a member of a larger team
- Experience of dealing with challenging individuals and situations
- IT skills including using Google Drive, Skype, Slack, and Excel
- Fluent in English (and possibly a second language)
- Conflict resolution skills
- Able to commit to a year round role
Bonus Skills
- Recruitment and training and development
- Leadership or supervisory experience
- Knowledge of and experience volunteering with
- Nowhere or volunteer run organizations
- Creativity and innovation
- Willingness to help out wherever you can
- Experience of recruiting volunteers
- Experience of working collaboratively