Role to be filled
GreeterS | LEAD
on-site
PURPOSE/SUMMARY
Responsible for overall Greeter operations, procedures, and protocols for Nowhere including ensuring Greeter shifts are fully resourced, welcoming participants to Nowhere, and ensure that participants are informed of guidelines, survival guide information, and other relevant information to enjoy themselves at Nowhere.
DUTIES/TASKS:
Pre-Event
- Agree a team budget with Gate MetaLead
- Monitor budget and ensure that all necessary materials are procured
- Recruit and train a team of volunteer Greeters
- Create a rota of daily shifts and ensure it is shared with relevant parties including Volunteers Coordinators
- Act as a first point on contact for matters related to Greeters team
- Monitor Greeters email and ensure timely responses to queries
- Disseminate any Greeters information to team, other Leads, and wider community as appropriate
- Participate in any planning meetings relevant to your role
- Liase with Gate Lead to develop procedure for Greeting bus arrivals (100+ people per bus)
- Liaise with Ticketing Team to ensure early entry access for volunteers that require it
On-Site
- Ensure that Greeters station is staffed and volunteers attend shifts per agreed rota
- Provide any necessary training to volunteer Greeters
- Provide support to Greeters as necessary including being a point of escalation for any issues or concerns
- Work closely with Volunteers Coordinator to carry out any recruitment on-site including keeping rotas updated at No Info
- Work closely with Gate to ensure that all participants are welcomed to site and provided necessary information to enjoy Nowhere
- Participate in any on-site meetings relevant to your role
- Carry out any site management shifts according to agreed rota
- Ensure that participants arriving via bus are greeted per agreed procedure
Post-Event
- Provide feedback and highlight any areas that may need review or improvement
- Participate in any all lead meetings for debriefing as required
- Create project plan for following Nowhere
TIME COMMITMENT:
Pre-event: Attendance at planning meetings/training sessions, maintaining a presence on Leads List and Slack for internal communications, and creation of shift rota
On-site: Per agreed shifts/days in conjunction with Greeters Co-Lead and any site management shifts as agreed
Post-event: Providing feedback in Post Nowhere Report and attending annual All Leads Meeting
Which department does this role belong to:
Greeters
Required Skills
- Personable and able to communicate a lot of information in a fun and engaging manner
- Experience of inventory control and budget monitoring
- Strong communication and organisational skills
- Able to commit to a year-round role
- Previous experience in a volunteer role at Nowhere or a similar event
Bonus Skills
- Proficiency in more than one language
- Previous experience in a Greeter role at Nowhere or a similar event
- Experience of managing a team of volunteers